Terms of Service & Policies

CCT Terms of Service & Company Policies

All orders are processed promptly after payment is received. Products are usually shipped the same day the order is placed, if and only if payment is received before 2p.m. (CST). It is the Buyer's responsibility to plan ahead and pay for his/her shipment ahead of time if a specific shipping day is required. Otherwise, our default shipping time is "Guarantee shipped by next day upon receiving payment in full". Shipping charges and delivery times vary depending on the delivery location, and are solely the responsibility of the Buyer. Oversized products may incur additional shipping charges. Expedited shipping for an additional charge is available upon request.

Payment Methods:

i) Direct/Cash Deposit/Wire: Direct payment of full amount due into an authorized CCT bank account may result in an additional discount off purchase total. Cash deposits usually go through immediately, whereas Check deposits and Wires could take a few business days. The order will be processed and shipped only when the deposit is fully verified and the money is released.

ii) Invoice: To ensure the security of both parties, a payment request email with full invoice details is sent to the Buyer to be paid at his/her discretion. The order will be processed only when payment is verified. We do not accept American Express.
iii) Credit/Debit Card (not preferred): Buyer authorizes CCT to charge a given card for payment either via consent form or text confirmation through one of the authorized Buyer phone numbers. CCT would never charge Buyer without authorized consent. We do not accept American Express.

Under no circumstances will credit or payment terms be permitted. All payments must be made up front and received before an order is processed.

Disclaimer: All sales transactions are final. Cool City Trading, LLC does not accept responsibility for any defective products and/or damages/delays/losses sustained during transportation by third party couriers. CCT does not offer any product warranty or refund policy.

Purely as an optional and unguaranteed service: CCT reserves the rights to assist, compensate, and/or reimburse customers as deemed fit, varying case by case. In the event that CCT decides to offer a refund or partial refund for a purchase, up to a 30% restocking & labor fee will be assessed. Buyer will be responsible for shipping the product back and handling all associated costs with the transportation. Refund or credit will only be issued after receiving the returned products  and finishing an inspection. CCT also reserves rights to deny any refund if the products returned are not in new and unopened condition. Once a refund has been issued, Buyer has upto 14 days to return the products and claim the refund amount before the refund expires and is declared void. In that event, CCT has no further obligations to return any received products or offer any compensation.  

If a package is damaged and/or missing upon delivery, it is the Buyer's responsibility to immediately take pictures of the damages, make note of the damages, and immediately relay this information to CCT. CCT will then file a claim on the Buyer's behalf. Any compensation will only be given to Buyer after the claim case has fully concluded, if and only if CCT wins the claim and compensation is received from the third party courier. Total compensation amount will not exceed $100.00 unless the Buyer's package was insured.
All third party couriers affiliated with CCT offer the option to insure packages being delivered at an additional cost. If the Buyer opts to have a shipment insured, it is the Buyer's responsibility to let our representative know prior to shipping. Additional costs will be added accordingly. CCT will assume no fault for failure to address the option of insured shipping.
Buyer is responsible for any additional shipping charges that may incur due to unforeseen circumstances or misunderstandings.
CCT is not responsible for any losses/inconveniences caused by 3rd party courier shipping delays. This is out of our control, but should issues arise, we can always attempt to file a claim with the courier on your behalf.